Friday, November 21, 2014

Week 12: Web 2.0, Social Media, and Libraries

1. Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59-68. doi: 10.1016/j.bushor.2009.09.003

social media popular but still unclear definition
  • difference from web 2.0 and user-generated content?
  • some cos. remain uncomfortable with "freer" customer/client interaction 
    • less "control" on part of co.
  • but s.m. <> www as platform for exchanging info
    • form +++ powerful than 1970s BBS

what it is/n't
  • 1959: Open Diary, (we)blog
  • 1979: Usenet (Duke)
  • 2000s: high-speed Internet access
    • 03: MySpace
    • 04: Facebook
  • 2004: Web 2.0 = ideological + technical foundation
    • new way that software devs + users collab in www
    • content + apps continuously modified
    •  basic fxnalities: Flash, RSS, AJAX (.js)
  • 2005: User-generated content (UGC)
    • published on publicly-accessible site or social networking site
      • excludes emails/IMs
    • creative 
      • excludes existing content
    • "amateur"
      • excludes commercial purpose
  • s.m. = Internet-based apps combining Web 2.0 + UGC
    • apps heterogeneous
    • but no systematic way s.m. apps can be categorized
    • possibly: "richness" of medium + degree of social presence

Challenges and opportunities of s.m.
  • collaborative projects
    • joint outcome may be better than individual efforts
    • wikis v. social bookmarking
  •  blogs
    • usu. by 1 indiv., but can provide forum for interaxn
    • increasingly adopted by firms
  • content communitites
    • media content between users
    • YouTube, Flickr, Slideshare
    • copyright??
  • social networking sites
    • personal info, but also brand communities
    • Facebook, MySpace
  • virtual game worlds
    • highest level of richness + social presence
    • World of Warcraft, Everquest
  • virtual social worlds
    • similar to game worlds, except no rules for possible interaxns
    • Second Life

Companies and social media
  • choose appropriate medium for purpose
  • select app or make own
  • ensure s.m. activities align w/ each other
  • also w/ firm's overall media strategy
  • access for all employees
  • stay active, interesting, humble, slightly informal, honest

2. Lankes, R. D., Silverstein, J., & Nicholson, S. (2007). Participatory networks: The library as conversation. American Library Association. Available at http://quartz.syr.edu/rdlankes/Publications/Others/ParticiaptoryNetworks.pdf

Libs in "convo business"
  • knowledge business --> "convo business"
    • ppl learn through convo
    • info lit + critical thinking
    • convo w/in individual: metacognition
  • how can web 2.0, social media further facilitate ideas traditionally provided by brick-and-mortar lib?
  • tech --> new possibilities for reaching ideals

Tech integration
  • usefulness of tech must me measured v. against lib. mission
  • social networks
  • wikis: mass decision-making
  • loosely coupled APIs (application programming interface)
    • "convo" b/w apps
    • Google Maps
  • mashups: ease of incorporation
  • permanent betas
    • Google Labs, MIT Libs
  • +++ users, improved software
  • folksonomies: UG classification

Core new tech: AJAX and Web services
  • AJAX: Asynchronous JavaScript and XML 
    • browser < data > server w/o refreshing entire page
    • open-source, light programming skills
  • Web services
    • software-software interaxns
    • e.g. ISBN no. to search multiple catalogs
    • lightweight, aggregate for +++ fxnality

Library 2.0
  • which apps for which purposes? strategies?
  • choose appropriately for user participation
  • social networking sites

Participatory librarianship in axn
  • connect w/ constituencies and other institutions
  • Worldcat
  • informalize the catalog 
    • enhance info provided
    • incorporate folksonomies
  • reference x community involvement
    • develop online knowledge base
    • offer + meeting spaces
    • + access points
    • community repositories?
  • institutional, digital repositories

3. Salomon, D. (2013). Moving on from Facebook Using Instagram to connect with undergraduates and engage in teaching and learning. College & Research Libraries News, 74(8), 408-412. Available at http://crln.acrl.org/content/74/8/408.full

Study at UCLA Powell Library
  • use of Instagram to reflect undergrad pop.
    • students doc. time in lib via app
    • even w/ low no. of followers @ beginning, + interactive than FB
  • Instagram 3rd most pop. in U.S.
    • still visual, but move away from text stimulation?
  • allow integration of lib activites and uni curriculum
  • social media: addtl factor for measuring impact on student success?
  • another way for lib to be engaged, to reject stereotypes of "stuffiness"?
 

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